Introducing Whole Care, from Mainstay.
Concierge care built around you.
Healthcare is an industry of fragmented parts, and the burden lands on you. Whole Care gives you a care team focused on your long-term health, alongside your insurance.
What you get
Four things Whole Care does for you.
A dedicated care team
A physician, a nurse and a care concierge who know the whole picture. Your doctor if you need one, or a team around the doctor you already love.
Support for the burden
Getting care has become a job. Your team manages the specialists, the referrals, the approvals and the bills, so you don’t have to.
A long view of health
More than symptom management. A baseline visit, a plan built around your goals, and a doctor who acts proactively.
Whole family care
One team who knows and cares for the whole household, so you aren’t the family’s care coordinator.
See it in action
Marcus hurts his knee.
With Whole Care
Next morning, 8am
He sends a video of the knee to his team from the kitchen, before work.
An hour later
His doctor examines it on video. That exam decides whether he needs a scan at all.
That week
A brace and physical therapy, booked. Imaging only if needed: $300, not $2,000.
Two days later
Back at work. His wife’s question about their daughter’s rash goes to the same team.
Today, without a team
He googles it at midnight and worries. His doctor is three weeks out. Urgent care, then orthopedics, then an MRI at the hospital. He limps through the month and misses shifts. Or he skips it.
$2,000
his bill, under the deductible
Knee MRI without contrast, allowed amounts in the in-network rate files of a large DMV plan, June 2026: hospital outpatient versus independent imaging center. Therapy and consult stops are illustrative.
Today, and with Whole Care
The small moments are where care falls apart.
The moment
Today
With Whole Care
Susan has a mole.
A dermatology referral, a six-week wait, and a $1,100 bill from the hospital clinic.
She sends a photo. Her doctor looks the same day and books the removal with a dermatologist we trust. The same two codes, $130.
A rash that won’t go away.
The pediatrician is booked for a week, so it’s urgent care and a two-hour wait.
A photo to the team, an answer that afternoon, and a prescription waiting at the pharmacy if it needs one.
The refill ran out.
Three calls, a portal message, and a week without blood pressure medication.
One text. Refilled the same day, with a note on whether the dose still fits.
The referral that never came.
The doctor said she’d refer you. Six weeks later nobody has called.
Your care concierge books the specialist, sends your records ahead and tells you when.
A bill nobody can explain.
An envelope with a number in it and a phone tree to ask about it.
Send a photo. Your concierge reads it, checks it and fights it if it’s wrong.
A second opinion.
Finding another specialist on your own, repeating the whole story, paying twice.
Your doctor reviews the plan with you, brings a specialist into the loop, and you decide together.
Susan has a mole.
Today
A dermatology referral, a six-week wait, and a $1,100 bill from the hospital clinic.
With Whole Care
She sends a photo. Her doctor looks the same day and books the removal with a dermatologist we trust. The same two codes, $130.
A rash that won’t go away.
Today
The pediatrician is booked for a week, so it’s urgent care and a two-hour wait.
With Whole Care
A photo to the team, an answer that afternoon, and a prescription waiting at the pharmacy if it needs one.
The refill ran out.
Today
Three calls, a portal message, and a week without blood pressure medication.
With Whole Care
One text. Refilled the same day, with a note on whether the dose still fits.
The referral that never came.
Today
The doctor said she’d refer you. Six weeks later nobody has called.
With Whole Care
Your care concierge books the specialist, sends your records ahead and tells you when.
A bill nobody can explain.
Today
An envelope with a number in it and a phone tree to ask about it.
With Whole Care
Send a photo. Your concierge reads it, checks it and fights it if it’s wrong.
A second opinion.
Today
Finding another specialist on your own, repeating the whole story, paying twice.
With Whole Care
Your doctor reviews the plan with you, brings a specialist into the loop, and you decide together.
Radically better healthcare, built for the DMV.
Whole Care is where it starts. We’re building a health system around one goal: you get healthier, and it costs less.
See our visionWhere we are
Virtual and in person.
Virtually
Virtual in 15+ states and expanding. Same-day answers by text, visits by video.
In person
Clinics built around you, not paperwork. Coming soon to D.C., Maryland and Northern Virginia.